SHIPPING & RETURN
We want you to be happy with your purchase. However, if you need to return an item, we're here to help.
SHIPPING & RETURN
We want you to be happy with your purchase. However, if you need to return an item, we're here to help.
HenceTea.com routinely processes each order within 24 to 48 hours of its receipt. We aim to ship to the specified address within 2 to 3 days of order placement. You can expect your order to arrive within 3-5 business days.
If an item is out of stock, then the User will be notified when it will become available before shipping the order. If an item is out of stock, this will not delay the shipping of a partial order. The User will be notified as to the shipment of partial orders. On occasion delay of shipment may occur when we are handling a larger-than-usual number of orders.
Should anticipated delay be significant, Hence Tea Corp. will contact the User by email.
If a request for the return or exchange of an item is made by email within 15 days of the User’s receipt of the order, HenceTea.com will fulfill the exchange or return request for most of the teas and tea wares in our catalog. Exchange options will be detailed in our email.
Should it appear that HenceTea.com has made an error in filling your order, please contact us by email and we will make every effort to resolve the matter in a timely manner.
Email requests for returns or exchanges can be sent to CustomerSupport@hencetea.com. Please allow us up to 7 to 14 business days from our having received returned items to post any refund due to the debit or credit card used to pay for the order.
HenceTea.com will provide the User with a return shipping label by email.
At Hence Tea, we strive to ensure that every order reaches our customers promptly and accurately. To achieve this, it is crucial that customers provide the correct shipping address at the time of purchase.
Incorrect Address Provided by Customer
If a package is returned to us due to an incorrect or incomplete address provided by the customer, the following policy will apply:
- Return Shipping Fee: The customer will be responsible for the return shipping fee incurred when the package is sent back to us.
- Additional Shipping Fee: Should the customer wish to have the package re-sent to the correct address, they will be responsible for the additional shipping fee to cover the cost of sending the package again.
- Payment of Fees: Before resending the package, the customer must pay the total amount of the return shipping fee and the additional shipping fee.
Steps to Correct the Address and Resend the Package
- Notification: We will notify the customer via email or chat regarding the returned package and the fees applicable.
- Confirmation and Payment: The customer must confirm the correct address and make the payment for the return and additional shipping fees.
- Resending the Package: Once the payment is received, we will promptly resend the package to the updated address.
Preventing Address Errors
To avoid delays and additional costs, please double-check your shipping address before completing your order. If you realize an error after placing the order, contact us immediately at CustomerSupport@hencetea.com to update your address before the package is shipped.
Thank you for your understanding and cooperation.
We charge a flat rate for all international shipping. If the order is only teas, the shipping fee is $25; if the order includes tea wares, the shipping fee is $35.
Please note that we are based in the United States. By placing an order, you agree to cover any additional fees or customs charges that may apply upon delivery.
HenceTea.com routinely processes each order within 24 to 48 hours of its receipt. We aim to ship to the specified address within 2 to 3 days of order placement. You can expect your order to arrive within 3-5 business days.
If an item is out of stock, then the User will be notified when it will become available before shipping the order. If an item is out of stock, this will not delay the shipping of a partial order. The User will be notified as to the shipment of partial orders. On occasion delay of shipment may occur when we are handling a larger-than-usual number of orders.
Should anticipated delay be significant, Hence Tea Corp. will contact the User by email.
If a request for the return or exchange of an item is made by email within 15 days of the User’s receipt of the order, HenceTea.com will fulfill the exchange or return request for most of the teas and tea wares in our catalog. Exchange options will be detailed in our email.
Should it appear that HenceTea.com has made an error in filling your order, please contact us by email and we will make every effort to resolve the matter in a timely manner.
Email requests for returns or exchanges can be sent to CustomerSupport@hencetea.com. Please allow us up to 7 to 14 business days from our having received returned items to post any refund due to the debit or credit card used to pay for the order.
HenceTea.com will provide the User with a return shipping label by email.
At Hence Tea, we strive to ensure that every order reaches our customers promptly and accurately. To achieve this, it is crucial that customers provide the correct shipping address at the time of purchase.
Incorrect Address Provided by Customer
If a package is returned to us due to an incorrect or incomplete address provided by the customer, the following policy will apply:
- Return Shipping Fee: The customer will be responsible for the return shipping fee incurred when the package is sent back to us.
- Additional Shipping Fee: Should the customer wish to have the package re-sent to the correct address, they will be responsible for the additional shipping fee to cover the cost of sending the package again.
- Payment of Fees: Before resending the package, the customer must pay the total amount of the return shipping fee and the additional shipping fee.
Steps to Correct the Address and Resend the Package
- Notification: We will notify the customer via email or chat regarding the returned package and the fees applicable.
- Confirmation and Payment: The customer must confirm the correct address and make the payment for the return and additional shipping fees.
- Resending the Package: Once the payment is received, we will promptly resend the package to the updated address.
Preventing Address Errors
To avoid delays and additional costs, please double-check your shipping address before completing your order. If you realize an error after placing the order, contact us immediately at CustomerSupport@hencetea.com to update your address before the package is shipped.
Thank you for your understanding and cooperation.
We charge a flat rate for all international shipping. If the order is only teas, the shipping fee is $25; if the order includes tea wares, the shipping fee is $35.
Please note that we are based in the United States. By placing an order, you agree to cover any additional fees or customs charges that may apply upon delivery.